Effective Date: [Insert publication date]

The Wood Works (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit thewoodworksny.com, contact our team, request an estimate, or purchase our products or services.

Depending on how you interact with us, we may collect:

• Contact information: Your name, email address, telephone number, and billing, delivery, or project address.
• Project information: Details about your woodworking or cabinetry needs, measurements, design preferences, photographs, drawings, and other files you provide.
• Customer and transaction information: Estimates, orders, invoices, payment status, delivery arrangements, and customer service communications.
• Website information: Your internet protocol address, browser type, device information, pages visited, and interactions with our website, collected through website hosting tools, cookies, or similar technologies.

Please avoid submitting sensitive personal information, such as Social Security numbers or payment card details, through our general inquiry form or file uploads.

We use personal information to:

• Respond to questions and project inquiries.
• Prepare estimates, designs, and proposals.
• Process orders and coordinate products, services, deliveries, or requested installation arrangements.
• Communicate about appointments, project progress, billing, and customer support.
• Send promotional communications when permitted by law and consistent with your communication preferences.
• Operate, maintain, and improve our website and business.
• Protect against fraud, misuse, and unauthorized access.
• Maintain business records and meet legal obligations.

We may share relevant information with service providers that help us operate our business, including website hosting providers, communication platforms, payment processors, delivery providers, and professional advisers.

When you request installation services or coordination with an outside contractor, including Case Construction, we may share the contact and project information needed to arrange those services. Those businesses are responsible for their own privacy practices.

We may also disclose information when required by law, to respond to lawful requests, or to protect the rights, property, or safety of our customers, our business, or others.

Information may be transferred as part of a merger, sale, or other transfer of business ownership, subject to applicable law.

Our website and its service providers may use cookies and similar technologies to support website functionality, remember preferences, understand website traffic, and measure marketing performance.

You can manage cookies through your browser settings and any cookie controls available on our website. Disabling certain cookies may affect website functionality.

Our inquiry form uses Google reCAPTCHA to help prevent spam and abuse. Its use is subject to Google’s Privacy Policy and Terms of Service.

We may contact you about inquiries, estimates, orders, appointments, and services you request.

You may unsubscribe from promotional emails by using the unsubscribe link, when provided, or by contacting us. You may still receive communications necessary to complete an order or respond to an existing request.

If you enroll in text messaging, you may opt out by replying STOP or request assistance by replying HELP. Message frequency varies, and message and data rates may apply. Consent to promotional text messages is not a condition of purchase.

We do not sell or share mobile phone numbers or text messaging consent information with third parties or affiliates for their own marketing or promotional purposes. We may share this information with service providers solely to operate and support our messaging program.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of internet transmission or electronic storage is completely secure.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, provide customer service, maintain appropriate business records, resolve disputes, and meet legal requirements.

You may contact us to request access to, correction of, or deletion of your personal information. We will review requests under applicable law and may need to verify your identity before acting.

Certain information may need to be retained for legal, accounting, warranty, or other legitimate business purposes. Depending on where you live and which laws apply, you may have additional privacy rights.

Our website and services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can address it.

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

We may update this Privacy Policy as our business, website, or legal obligations change. Updates will appear on this page with a revised effective date. We will provide additional notice when required by law.

For questions about this Privacy Policy or to submit a privacy request, contact:

The Wood Works
Email: office@thewoodworksny.com
Telephone: (315) 730-0814
Website: thewoodworksny.com